Irresponsible Printer (name not reveal)- edited version
Can you see what’s wrong with the leaflet as shown in the picture?
Instead of printing front and back differently, this headless company actually printed them this way, each 1000pcs (for my 2000pcs A5 leaflet order). And what made me so *BURNING* and *EXPLODING*mad is that:
- their staff (was silly of me that I forgotten to ask for her name) was the one advised me for my artwork placing
- their inexperience or irresponsible staff, Mxxxx is the one who admitted nothing wrong with my artwork prior printing (when I keep calling her to reconfirm as my 6th sense is suspecting something amiss about the placement, she did not even replied my call despite many many times I called in and she was engaged)
When I received the order, I called in and guess what, once again the same personnel, actually admitted she did not see anything wrong about my artwork placement.
Knowing nothing can be done by just talking to their staff who would not admit their own mistake and pay for my reprint, I somehow got the contact number of the boss of this printing company and called him instead.
To cut story short, he insisted that it is his “company policy” that no free reprint should be done, no matter what. After 30mins of argument, I decided not to waste another second on my handphone bill talking to someone like this. Really heart pain, sigh…luckily I can control my anger well and I do not keep them for long. Not worth letting these idiot (ok, must be polite right, after all they are still human!) driving me to the grave since I am not properly insured (I know I should upgrade the coverage with the new life insurance quote.
So irresponsible when they keep pushing the fault to my artwork while it was being adviced by their staffs.
Funny thing is he wasn’t very happy on how I got his HP number online. Too bad he doesn’t know what a blogger can do and he got his old info was cached in Google although it has been removed.
So do not be surprise k, if you see Mama Patch leaflets around the town, coming in 2 sheets instead of one. Now you know the original story of how these funny leaflets were produced 
Update on 14/5/2010:
1. They wrote 2 emails reminder to me to remove this post otherwise they will file a complaint with MCMC and follow by the legal action. However I do not see any reason why I should, as after all I was only pouring out my anger with their irresponsible manner of handling their customer AT MY OWN SPACE.
2. I owe an explaination to the public on why the Mama Patch product leaflet appear in such a funny way.
3. In fact, I am still a customer to this company and I have nothing against this company. It was the irresponsible way of their (referring to the name stated above) method of handling customer that make me really pissed off.
4. I have decided to edit my writing if there is any word I used on humanity basis. But I will definitely not taking down this post, as everything written happened in actual. (In fact, I still have the proof of the end product with me and I hope they recorded their tele-conversation with their customer as well to show what actually happened that day.
5. I do not hope to spend another single minute wasting my time dealing with all the nonsense above. If they are smart, they should let the sleeping dog lies. But if they really want to push me to the wall, I shall file a complaint to the tribunal and bring this up again to the media.
Update on 15/5/2010:
I have taken down the real name of the PIC in charge but am leaving the company name here, for record purpose on how my silly leaflet was created.
Very unprofessional……now their reputation is gone!! This Kxxxx Chan must have not known the power of fb and blog…
Next time don’t attempt online printer, go to the shop, talk to them face to face… online is too risky.
Haha why they so careless and blur. It’s common ppl would print in duplex format kan….
Sorry to hear this. Maybe you should take it to consumer court. Anyone would know that it is a printer’s mistake.
Chin Nee.. better put it up on FB. If not other ppl may suffer the same fate
I share you frustration with people being such irresponsible.. anyway, better luck next time.. and spread the words…
rweuk lah this co..must boycott
Aaahh no wonder…when I saw the same pics on the other side, I thought it was in Bahasa but aiikkk same, in English. Apa la ini printing company
really terrible customers service … i am sure they will regret this decision soon after …
even a real khinzir is more intelligent than this zhu pak kai (a human body with a pig head ma). And that staff…as a result of working with a brainless boss, become like that lah. Btw, where’s their office ar?
i still dont understand where the prob is..
anyway, can go to tribunal or not?
and also dont u have a written confirmation on the artwork?
what a waste of money and times are bad, sure the co wont reprint for u ler.. very bad of them oso la..
nevermind la, just cheong sui khui!!
Terrible people!! At least you can spread the news about them here and warn the rest. Also, the copywriter so bodoh!!!!!!
so stupid.. they should have know it what.. who will print leaflet like tat.. brainless?
It’s one of the most brainless jobs I ever know! some more the company is so irresponsible!
i supposed u would have paid upfront?? if not, i’ll sure NOT PAY them in full… what an unlucky encounter & waste of $$ for you
just to share… next time maybe you should write on the artwork itself (outside of your design but not too far away), something like ‘this is the front page of the leaflet’, and on the other design write ‘this is the back page of the same leaflet’, to tell them explicitly how the leaflet should be printed. of course, this is obviously saying what is the obvious, but maybe will help a bit to clear their clogged mind while working.. :p
really tak guna otak staff and boss !
Just a simple leaflet and they can make a big stupid mistake….they simple not professional in printing la…
I just done my namecard printing with idesign.com.my, very good quality, good customer service (I not even need to make any call) and low print cost too. They do print brocherus and leaflet too…
So dumb of them!!!! You shud try http://www.tommyprint.com.sg/ the next time. Very professional!
how unprofessional and they wanna sue u?
GOSH!!!!!
It seems like they rather lose their image and dignity over such a small transactions cost………shame on them.
Aiyoh… if I know you’re printing something I should have intro you to Oscar’s mommy, Angeline. Her hubby owns a printing firm… so nothing of this sort will happen.
aiyo…
deleting from blog and put it on facebook! since FB can’t delete one mah…
look like our contractor to gov****** sector woh…
Very irresponsible people!! So you challenge them to sue your blog lar…see what happens?
waaahhh, so irresponsible lah diorang ni??
my brother in law works as a designer doing brochure and buntings, always ensure the customer is right. yg peliknya, why they didn’t test it on one sheet and send enquiry to u first?? clearly you can see something is wrong with the printing (when u have two same designs on one sheet of paper).
Hi, got your link thru someone’s fb. Anyway the printing company can’t do anything to you even if the lodge a report to MCMC or even bring the this to court. What you can do instead is to report this matter to Consumer Tribunal.
In my opinion the printing company is at fault. First, as a printing company, the staff should be able to recognise the proper design for the requested printing method. He or she should be able to advise you if your design is wrong. If the staff accepted the design and proceed for printing then your design should be good. Remember that you are not expert in printing, its their job to advise you. If the finish product is not satisfying then you can ask for reprint of REFUND.